Support
We're here to help you with any questions or issues
Get Help
If you need assistance with Surebite, please reach out to us through the following channels:
Email Support
For general inquiries, technical support, or feedback, please email us at:
support@surebite.app
We typically respond within 24-48 hours.
App Support
If you're experiencing issues with the app:
- Make sure you're using the latest version of Surebite from the App Store
- Check that your iOS device is running iOS 13.0 or later
- Try restarting the app or your device
- Ensure you have a stable internet connection
Frequently Asked Questions
How does the AI scanning work?
Surebite uses advanced AI technology to analyze pet food products. Simply point your camera at the product label, and our AI will identify ingredients and provide nutritional information.
Is my data secure?
Yes, we take your privacy seriously. Please review our Privacy Policy for detailed information about how we handle your data.
What devices are supported?
Surebite is currently available exclusively for iOS devices. We're working on expanding to other platforms in the future.
Is the app free?
Please check the App Store listing for current pricing information and any available subscription plans.
Report a Bug
If you've encountered a bug or issue, please email us at support@surebite.app with the following information:
- Description of the issue
- Steps to reproduce the problem
- Your device model and iOS version
- Screenshots (if applicable)